User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Eurofortune. They set out the relationship between us and our users, explain the responsibilities that apply when you register and play, and describe how we manage deposits, withdrawals and promotions. By using our site you accept these terms and any supplementary rules we publish in the account area or promotions pages.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that takes place under your log-in. Always use a strong, unique password and notify us immediately if you suspect unauthorised access. You must provide accurate personal details and update them if they change. We may suspend or close accounts where information is false, where we suspect fraud, or where account sharing or multi-accounting is detected.

Eligibility requirements

To open an account you must meet the minimum age and legal requirements for your jurisdiction and be able to enter into a binding agreement. Accounts are limited to one per person, household and payment method unless agreed otherwise by us. Users from jurisdictions that prohibit use of offshore online casinos are not permitted to register or use the site.

Acceptable platform use

Use of the site must be lawful and in line with these terms. Prohibited actions include fraudulent activity, collusion, use of unauthorised software or bots, chargebacks to avoid losses, account sharing and attempting to bypass geo-blocking with VPNs. We reserve the right to restrict features, void bets or suspend accounts where we reasonably suspect abuse or unfair play.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these Conditions. Bonuses may carry wagering requirements, game contribution rules, maximum bet limits and expiry periods. Only one active bonus may apply unless a promotion explicitly allows stacking. We will refuse or reclaim bonuses where we reasonably suspect abuse, irregular play or breach of the relevant promotion terms.

Deposits and withdrawals

Verification and checks

Before processing withdrawals we may require identity and address verification and checks on payment methods. You must provide requested documents promptly. Withdrawals may be delayed until verification is complete.

Processing and limits

Available payment methods, minimum and maximum amounts and processing times are displayed in the cashier. We reserve the right to apply deposit and withdrawal limits for risk management and regulatory reasons. Where large wins are subject to staged payments, we will notify you and explain the schedule.

Dispute resolution

If you have a complaint contact our support team in the first instance. We aim to acknowledge complaints quickly and provide a full response within a reasonable timeframe. If you remain dissatisfied you may request escalation and we will provide details of any independent dispute resolution options that are available to you based on your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on the site and we will notify account holders through the registered contact method. Continued use of the site after publication of changes constitutes acceptance of the revised terms.

If you need assistance with your account or these terms please contact [email protected].